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VENDOR FAQS

This page should help answer any questions you have about your vendor account on Medielf Marketplace. If you need help with shopping on Medielf Marketplace, please take a look at our SHOPPING FAQS  and if you have general questions with your account please take a look at ACCOUNT FAQS 

Read Our manual to get grasp on how to use the vendor account 

VENDOR STORE FAQS

  1. How do I start selling on Medielf Marketplace?
  2. Do I have a contract with Medielf Marketplace?
  3. What are the Vendor features?
  4. What are the criteria for becoming a vendor?
  5. How do I customise my vendor site?
  6. How do I remove my vendor account?
  7. How much does it cost to sell products?
  8. How do I promote my products?
  9. How do I get noticed on Medielf Marketplace?
  10. How do I change the name of my Vendor Site?

FURTHER HELP

  1. SELLING ON VENDOR MARKETPLACE
  2. LISTING AN ITEM
  3. CLEARANCE
  4. PROMOTING YOUR PRODUCTS
  5. DISCOUNT CODES
  6. SALES & PROMOTION
  7. FEES & INVOICES
  8. SHIPPING
  9. ORDER CANCELLATIONS, REFUNDS & RETURNS
  10. DISPUTES
  11. DROP SHIPPING

VENDOR ACCOUNTS

How do I start selling on Medielf Marketplace?
You must apply to become a vendor on Medielf Marketplace. We ask for applications to ensure that our content listed on medielf.com are of a certain standard. Medielf Marketplace’s vendors will comprise of key dental-medical manufacturers, services, products and emerging niche products and services that serve health care professionals worldwide. Also groundbreaking and niche innovations are covered. Not all applications are successful, but please do not be discouraged. If your vendor account is approved, our support team will help you on how to setup and list your products on the site.
To open your vendor account you must first apply for an account here http://medielf.com/vendor-faqs. Once your application has been reviewed we will respond to you within 48 hours on how to proceed. We may request further information or imagery to ensure that your product listings are right for Marketplace and will therefore have a successful selling experience.

Do I have a contract with Medielf Marketplace?
You are not tied into any formal contract with Marketplace. Each invoice is paid monthly and it is your responsibility to maintain your vendor account on Marketplace. Once you have sold product or service on Medielf Marketplace, a sales contract is formed between you and the buyer, medielf serves only as a marketplace. We expect that you comply with the user agreement  http://medielf.com/user-agreement . If you are having any issues or require any assistance, contact your account manager or email here mail: contact@medielf.com  and we can provide any help required. 

What are the Vendor features?
Each vendor has a store front which allows you to build your own branded area within Medielf Marketplace. Vendor accounts can have up to five images per product which creates a great opportunity to showcase all aspects of the item. Vendors can link their storefront to their social channels in order to market themselves to their network. Vendor products are featured in our front page, onsite features and across our social channels. They also have the opportunity to promote themselves in the future for key category and homepages to drive traffic directly to their store.

What are the criteria for becoming a vendor?
1 To have a vendor account you must be a manufacturer, distributor, agent, innovator or service provider in the healthcare or associated field.
2 Vendor must have at least two product listings at all times.
3 Vendors must follow the Medielf Marketplace listing guidelines and photography rules which require all products to be shot on a person and in natural daylight. Quality imagery is really important to Marketplace and is a key sales driver.
4 Each product of each vendors must maintain a feedback rating of 90%+ and provide excellent customer service at all times. Failure to do so could result in your vendor account being removed from Medielf Marketplace.

How do I customise my vendor site?
Go to the Vendor > My Account. You can then customise the various elements; .
1 Account storefront
2 Logo
3 Showcase of items
4 Social networks
5 Listings (My Account > Catalog > Manage Products)
This is a great opportunity to really sell yourself to customers and get across your brand message. Your Vendor storefront should represent your brand and what you are selling in your products in a clear and concise way, we advise that you use one strong image and your logo. Contact your account manager should you want any feedback or assistance.

How do I remove my vendor account?
Please email contact@medielf.com  before removing your boutique. You may not remove your vendor account if you have any open orders. Once you remove your vendor account:
1 Your store will be removed from the website and will not appear in search
2 Your items will no longer be for sale on Medielf Marketplace

How much does it cost to sell products?
A Vendor account on Mefielf Marketplace does not have monthly fees but there is a sales commission in each categories. Vendors with high sales per month can negotiate better commissions. Also there might be campaigns to attract new vendors with a better start up commissions but these will not last long. We try and will be fair to all of our vendors and treat all equally.

How do I promote my products?
At Medielf Marketplace we encourage all vendors to link to Facebook, Twitter accounts, this enables boutiques to promote to their network and also drive traffic to their store. We also recommend using Instagram and tagging @Medielf in all posts.

How do I get noticed on Medielf Marketplace?
The best way to get noticed around the site is to ensure that you have a really well thought out store and have the best product imagery that you can possibly have. It is great to try to develop a brand identity through your imagery which means customers will start to recognise your products and your store. Great imagery gets featured around the site as we want to present the best to our customers, so don’t underestimate the difference between an average image. Ensure that you maintain great customer service and keep your feedback rating as close to 100% as possible; customers are more likely to shop from a vendor that is trustworthy an offers great service and this is why the feedback rating is so important.

How do I change the name of my Vendor Site?
To change the name of your vendor page you need to request a name change by contacting us at contact@medielf.com . If you change the name of your store, your pages and product listings may have old URLs.

SELLING ON MEDIELF MARKETPLACE

HOW MANY ITEMS CAN I SELL IN MY STORE?
As a vendor there is no limit to the amount of products that you can sell at any one time, however we do advise that you do not let your store fall below two products, it means that you will have a strong selection on offer to customers which means that they will have a great experience shopping your store, by keeping your store replenished and refreshed with new listings you can also grow your repeat orders business.
The minimum price for an item should be at least 13 €.
Also please note that physical products comply our guidelines.
You should have links to certificates and verifications on the About Us field on your vendor page. Please link all certificates to the product page of said product. You can also upload certificates as product images.
With service products it is not allowed to send or trade confidential patient data or parts of the patient files such as images or other files or formats. If your service product expects buyer to send any confidential patient data please use HIPAA complying messaging products or service to exchange the data. However, you can sell this kind of service. You can write the instructions on product page on how to proceed with buying such a service from you via medielf marketplace.

DO I HAVE TO HAVE DO ANY SPECIAL SET UP ON MY PAYPAL ACCOUNT?

We advise that that you have a verified PayPal account before you start selling on Marketplace. All other default settings should be fine but please make sure the following permission is set up:

1   Log in to PayPal

1        Go to Profile -> My Selling Preferences

2        Click on the "Update" link against "Block payments"

3        Ensure the check-box "Initiate payments from the Pay Anyone subtab of the Send Money tab" is not checked

2   You should now be all set to go!

LISTING AN ITEM

We expect that the physical products, service products and e-products that you are selling are made of certified materials approved by FDA. And are approved by CE mark. The products you are listing should include the class of the product class outlined in Annex IX of the Council Directive 94/42/EEC. The physical products, service products and e-products you are listing should have Certificate of Conformity issued by Notified Body of vendors country. The vendor is responsible that the product he is selling has no legal restrictions for buyer to use the product in the specific field that the product is supposed to be used.

We don't allow sellers to list any drugs or medications that require a prescription from a licensed practitioner (such as a doctor, dentist, optometrist, or veterinarian). We also don't allow the sale of most prescription medical devices.

We do allow the sale of professional medical devices to authorized buyers, as long as the seller carefully follows the requirements in our guidelines.

Most over-the-counter (OTC) items are allowed, as long as their listings don't mention or compare them to prescription drugs. Injectable substances are never allowed, even if they're available over the counter.

Some drugs that don't require a prescription are restricted in certain forms, or when they're not properly packaged, labeled, or described.

Make sure your listing follows these guidelines. If it doesn't, it may be removed, and you may be subject to a range of other actions, including limits of your buying and selling privileges and suspension of your account.

 

HOW DO I SHOW AN ITEM THAT HAS DIFFERENT STYLES AVAILABLE?

 

For items with different styles you should complete a separate listing. Make sure that the product is set up correctly with good imagery and correct categories.

GUIDELINE FOR LISTING PRODUCTS

Minimum price for an item is 13€.

Some of the simplest things you can do are to provide accurate and consistent details about your item and to be clear and specific about the terms and conditions of the sale. Your product listings should also include imagery that obeys our photography guideline. The listing should also be listed in the correct categories (if multiple, up to 3 different as long as it really belongs there).

You should also make every effort to provide excellent customer service from start to finish, including:

1   Charging reasonable shipping and handling costs

2   Specifying your handling time and return policy in your listing

3   Responding to buyers' questions promptly

4   Being professional throughout the transaction

5   Making sure the item is delivered to the buyer as described in your listing

6   Frequently reviewing and updating listings to make sure all information—such as inventory status and item condition—is accurate and up to date

 

You're required to include the following details in your listing:

1   Forms of payment you accept

2   Return policy

3   Shipping method, costs, and other information

4   Taxes and any applicable government imposed fees (such as electronic waste disposal fees)

5   Terms of the transaction 

6   Instructions on how to contact you or instructions on delivery if service or downloadable product

 

You're required to meet the expectations you've set in your listing.

Actual shipping cost: This is the amount for shipping the item. It should be what you paid the carrier.

Handling cost: This can include the cost of packaging materials and insurance cost, if any.

Delivery confirmation and extra services: If you choose to use these options, you must add them to your shipping and handling costs, and you can only charge what they actually cost. Examples of services include:

1   Certificate of Mailing

2   Certified Mail

3   Collect on Delivery

4   Delivery Confirmation

5   Registered Mail

6   Restricted Delivery

7   Return Receipt

8   Signature Confirmation

9   Special Handling

Tax and government-imposed fees: Only applicable federal, state, country, city, Value Added Tax (VAT), or equivalent taxes may be charged. As this would require extensive additional and customization work for you we recommend you to ask buyer to pay for this. This must be notified in the product descriptions.

Tips:

1   If your shipping and handling costs are higher than average, consider explaining in your listing what the shipping and handling costs include.

2   We recommend that you provide tracking information. Using tracking information, delivery confirmation, or signature confirmation can help protect you if a buyer reports that they didn't receive an item. This is one of the qualifications for getting an automatic 5-star rating for shipping time.

What to do

Specify in your listing clearly and accurately when the item will be shipped.

Ship items within 30 days from the date of purchase.

Use tracking, delivery confirmation, or signature confirmation. Using delivery confirmation can help protect you if a buyer claims an item wasn't received.

Note: We require signature confirmation for transactions of $750 or more. Having signature confirmation can help protect you if a buyer reports that they didn't receive an item.

You're required to select the shipping option that best matches the shipping service that you offer in the listing. This helps set buyer expectations about when the item will be delivered.

What not to do

If PayPal doesn't make your funds available immediately from payments for an item you sold, you're not allowed to hold shipment until the funds are released.

Note: Holding shipment may affect your seller performance standing or defect rate and buyer satisfaction, which increases the chances of future PayPal payments being held.

Special consideration for specific categories

In certain categories we may require tracking information, specific handling times, or both. This is to enhance the buying experience and to meet industry standards for some items.

 

INSTRUCTIONS FOR SUCCESSFUL SALES

Do whatever you can to provide excellent customer service. Meeting or exceeding buyers' expectations can help you improve your performance on Medielf Marketplace.

What to do

1   Respond promptly to any questions during the bidding or buying process, as well as after the item has been purchased.

2   Communicate professionally, including emails.

3   Be responsive to any buyer concerns or problems.

What not to do

1   You're not allowed to use profane or offensive language with anyone on Medielf Marketplace.

2   You're not allowed to send anyone on Medielf Marketplace inappropriate images including nudity, profanity, or other general content not related to an Medielf Marketplace listing.

 

Most often, transactions without additional communication are a sign of great service, and you shouldn't receive low detailed seller ratings for communication in these situations.

 

To give you credit for transactions where a buyer doesn't need to contact you, you'll automatically receive a 5-star communication detailed seller rating if:

1   You specify either same business day or 1 business day handling and upload tracking information within 1 business day.

2   There are no buyer- or seller-initiated communications in Medielf Messages

3   There are no refund requests or PayPal Purchase Protection cases open for the transaction, and the buyer hasn't reported that the item wasn't received.

 

You're responsible for reviewing and understanding our user agreement, as well as all relevant laws and regulations in the countries you operate in and sell to. Knowing our policies before you list an item can lead to smoother, more successful transactions, and it can help you avoid breaking rules by mistake.

 

If you need help with listing please contact contact@medielf.com

WHAT ARE THE STORE RULES FOR PHOTOGRAPHY'?

Medielf Marketplace has specific photography rules and there are a couple of reasons for why these are in place. First and foremost we’re proud to be the launch pad and platform of choice for manufacturers, service providers and independent entrepreneurs around the globe and with this comes a responsibility to maintain a professional environment that also serves to elevate the uniqueness of each and every store.

WHY CAN'T I SEE MY ITEMS ?

If you have checked the your store pages, searched for the product and still can’t see your listing it may be due to one of the following reasons;

High volume of listings?

If lots of new listings have been added to the site your listings may appear later in the site.

Has your item been suspended?

We may suspend items that that are inappropriate or products that don’t follow the guidelines for Medielf Marketplace. This includes but is not limited to items and services that are not healthcare products, healthcare services or listings associated with these categories; photography that is not according to our photography guidelines; offensive language; inappropriate language/photography.

If you still have questions about your listing, you can contact us on contact@medielf.com

 

DO I NEED TO INFORM CUSTOMERS IF MY ITEMS ARE CUSTOMISED?

For items that are customised you must clearly state it in your product description as this could impact if you accept returns on the customised items.

CLEARANCE
-
PROMOTING YOUR PRODUCTS
-

DISCOUNT CODES
Discound Codes are not in use yet.


SALES & PROMOTION
-

FEES & INVOICES

HOW MUCH DOES IT COST TO LIST ITEM?

It's completely free to list an item on Medielf Marketplace; we only take a fee when you sell the item.

 

Read the listing Vendor Fee's page  for current information for fees.

SHIPPING
You should contact the buyer to inform them of the error and ask them to return the item to you. If they do not return the item you may need to raise a dispute via PayPal

ORDER CANCELLATIONS, REFUNDS & RETURNS

WHEN CAN AN ORDER BE CANCELLED?

Orders may be cancelled by the buyer or the seller up until the point when they are marked as shipped

 

WHAT HAPPENS IF SOMEBODY WANTS TO RETURN MY ITEM FOR A REFUND?

Items may be returned for a full refund, so long as the item is received back to the seller in the same condition as it was sent. If the item is made-to-measure can only cancel the order before it is shipped provided that the garment hasn’t been altered or made yet.

If the customer wishes to return it for any reason they will inform the Seller in writing:

1   Within 14 days of receiving the item.

2   Within 28 days if the item becomes faulty.

You will then provide instructions on how to return your item and once your item is received back, process using the refund action within the order page.

Return postage is the customer's responsibility unless the item is incorrect or faulty, in which case the boutique will need to make arrangements to cover the return postage.If a customer cancels under the Consumer Contracts (Information, Cancellation and Additional Charges) any standard shipping charges paid to receive their purchase will need to be included as part of your refund.

The items must be unused and in their original condition save for the customer's right to inspect the goods. It is the customer's responsibility to ensure that returned goods are adequately packaged so it arrives back undamaged. You are not obliged to accept refunds in other scenarios, however it can be better to accept a refund, otherwise disgruntled customers can be prone to leaving negative feedback (even if you believe this is unjustified).

 

WHAT HAPPENS IF SOMEBODY WANTS TO RETURN MY ITEM FOR AN EXCHANGE?

You are obliged to accept returns if the item arrives with a buyer not in the condition that it was advertised as in the listing. While you are not obliged to accept exchanges in other scenarios, in our experience it is usually better to accept an exchange rather than leave a disgruntled customer and receive negative feedback..

 

WHO PAYS FOR THE RETURN POSTAGE IF AN ITEM IS FAULTY OR INCORRECT?

If you, the seller, are at fault (e.g the item is faulty to that listed) you are obliged to offer to cover the return delivery costs. This would need to be a direct payment from you to the buyer via PayPal.


DISPUTES

WHAT IS A DISPUTE?

A dispute occurs when a buyer and a seller cannot resolve a problem with a purchase. For most scenarios this should be resolved through PayPal, who manage the resolution of transactions and finances.

 

HOW DO DISPUTES WORK?

Raising a dispute against a seller should be a last resort. You should always try to resolve the issue by communicating with the seller first. Disputes may be time consuming and require buyer and seller to provide evidence of their actions in the transaction and delivery of the item. You can find more information about PayPal disputes at the PayPal help center

 

HOW ARE DISPUTES RESOLVED?

Disputes are resolved by PayPal. Disputes may be time consuming and require buyer and seller to provide evidence of their actions in the transaction and delivery of the item. Once they have been resolved PayPal will inform Marketplace of the result. Medielf Marketplace relies on accurate reporting and dispute resolution to maintain its fashion integrity, and ensure that our sellers uphold a high level of customer service

DROP SHIPPING

WHAT IS DROP SHIPPING?

Drop shipping is a business model that enables sellers to sell products they do not physically own and have not personally taken the images for to sell on Medielf Marketplace. A drop ship seller on Medielf Marketplace orders the products from a supplier after the customer has placed the order on Medielf Marketplace.

 

WHAT ARE THE OTHER OPTIONS?

Ensure that you take all your own pictures and use them on your Medielf Marketplace listings to prove that you own the items that are for sale.


MEDIELF MARKETPLACE IS A VENUE

Medielf Marketplace acts as a venue to allow users, who comply with our ‘user agreement’. Medielf Marketplace's policies to offer, sell and buy certain fashion goods within a fixed-price format. Medielf Marketplace is not directly involved in the transactions between buyers and sellers. As a result, Medielf Marketplace has no control over the quality, safety, morality or legality of any aspect of the items, products or service products listed, the truth or accuracy of the listings, the ability of sellers to sell items or the ability of buyers to pay for items. Medielf Marketplace does not pre-screen content or information provided by users. Medielf Marketplace cannot ensure that a buyer or seller will actually complete a transaction.

Consequently, Medielf Marketplace cannot and does not transfer legal ownership of items from the seller to the buyer.

Medielf Marketplace cannot guarantee the true identity, age, and nationality of a user and encourages you to communicate directly with potential transaction partners through the tools available on the Site and asks that you do not arrange to meet users from the Site in person.

You agree that Medielf Marketplace is a venue and as such is not responsible or liable for any content, for example, data, text, information, usernames, graphics, images, photographs, profiles, audio, video, items, and links posted by you, other users, or outside parties on Medielf Marketplace. You use the Medielf Marketplace service at your own risk.

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